PACINFRAX · RESOURCES
Make the next step clear.
Use a focused troubleshooting guide before sharing diagnostic information.
Workflow overview
Prepare an actionable support record
Identify the failure without sharing secrets or prompt content.
Describe the symptom
Sanitized request ID and error category.
Bound the impact
Time window and affected workflow.
Confirm the channel
Use only a verified support destination.
Find a safe next step.
This guide runs locally and sends no report. A connected support inbox, case tracking and response-time commitment are not available here.
Access or credential error
Confirm the organization and exact project on your trusted backend.
Check the required scope and key expiry or revocation. Do not paste the key into a support request.
Browser sessions and workload API keys are different credentials; changing one does not grant the other authority.
Before sharing diagnostic information
Keep API keys, session cookies, prompts, model outputs and personal information out of reports. A request ID helps identify a request; it does not authorize support access to its content.